Current as of February 6, 2025
Discovery Education may engage and use data processors with access to certain Subscriber Data (Sub-processors) to support the delivery of the Services. This page provides important information about the identity, location and role of each Sub-processor.
Sub-processors for Discovery Education Experience, Espresso, Coding, Health & Relationships and STEM Connect | ||
Sub-processor Name | Purpose of Processing | County location(s) of Processing |
Infrastructure Providers | ||
Amazon Web Services, Inc. | Hosts Discovery Education Experience | UK |
Hound Technology, Inc. dba Honeycomb.io | Troubleshooting service issues | USA |
MongoDB, Inc. | Cloud document database platform | UK |
New Relic, Inc. | Service issue identifier and resolution tool | USA |
Snowflake, Inc. | Data warehousing | EU, USA, Canada |
| Customer Support | ||
Salesforce.com Inc. (CRM) | CRM platform | USA |
Zendesk, Inc. | Helpdesk support | USA |
Zoom Video Communications, Inc. | Video and online meeting platform | USA |
Communications Platforms | ||
Gainsight, Inc. | Customer success software | USA |
Salesforce.com Inc. (Pardot) | Email platform | USA |
Data Tools | ||
Google, LLC | Google Analytics platform | USA |
Looker Data Sciences, Inc. | Business intelligence tools | UK, USA, Canada |
Pendo.io, Inc. | Data analytics software | USA |
Segment.io, Inc. | Customer data platform | USA |
Widgix, LLC dba Alchemer | Customer survey software | USA |
Service-related Providers | ||
Ably Real-time Ltd | Realtime collaboration technology partner | EU |
Buildscale, Inc. dba Vidyard | Online video platform | USA |
Pusher Ltd | Realtime collaboration technology partner | USA |
Sub-processors for DoodleLearning | ||
Sub-processor Name | Purpose of Processing | County location(s) of Processing |
Infrastructure Providers | ||
Amazon Web Services, Inc. | Hosts DoodleLearning Experience | UK |
New Relic, Inc. | Service issue identifier and resolution tool | USA |
Snowflake, Inc. | Data warehousing | EU, USA, Canada |
Customer Support | ||
Intercom R&D Unlimited Company | Customer service software (online chat and communication) | Ireland (EU), UK |
Pipedrive UK Ltd | CRM platform | EU, UK, USA |
Salesforce.com, Inc. | CRM platform | UK, USA |
Qwilr | Sales proposal and quote software | AUS |
Communications Platforms | ||
Gainsight, Inc. | Customer success software | USA |
Marketo | Marketing automation software | USA |
Calendly | Meeting and calendar scheduling tool | USA |
Twilio, Inc. (Sendgrid and Video) | Email and video communications platforms | Ireland (EU), USA |
Typeform, S.L. | Form building platform | EU, USA |
Data Tools | ||
Google, LLC | Google Analytics platform | USA |
Looker Data Sciences, Inc. | Business intelligence tools | UK, USA |
Growthbook.io | Optimisation / A/B testing software | USA |
Service-related Providers | ||
Microsoft Power Apps | Task automation software | USA |
Slack Technologies, LLC | Internal communications tool | UK, USA |
Stripe Payments Europe Limited | Secure online payments platform | Ireland (EU), UK, USA |
Zapier, Inc. | Task automation software | USA |
| Sub-processors for DoodleLearning | ||
| Sub-processor Name | Purpose of Processing | Country location(s) of Processing |
| Infrastructure Providers | ||
| Amazon Web Services, Inc. | Hosts DoodleLearning Experience | UK |
| Snowflake, Inc. | Data warehousing | EU, USA, Canada |
| Customer Support | ||
| Intercom R&D Unlimited Company | Customer service software (online chat and communication) | Ireland (EU), UK |
| Pipedrive UK Ltd | CRM platform | EU, UK, USA |
| Salesforce.com, Inc. | CRM platform | UK, USA |
| Communication Platforms | ||
| Aircall SAS | Online telecommunications provider | USA |
| Twilio Inc. (Sendgrid and Video) | Email and video communications platforms | Ireland (EU), USA |
| Data Tools | ||
| Google, LLC | Google Analytics platform | USA |
| Looker Data Sciences, Inc. | Business intelligence tools | UK, USA |
| Typeform, S.L. | Form building platform | EU, USA |
| Service-Related Providers | ||
| Microsoft Power Apps | Task automation software | USA |
| Slack Technologies, LLC | Internal communications tool | UK, USA |
| Stripe Payments Europe, Limited | Secure online payments platform | Ireland (EU), UK, USA |
| Zapier, Inc. | Task automation software | USA |
From time to time, we also use software developers and consultancy firms that, in the course of providing services, may be able to access Discovery Education’s systems and incidentally see Personal Data.
Discovery Education Affiliates
| Affiliate | Location of Processing |
| Discovery Education, Inc. | USA |
Updates
As our business grows and evolves, the Sub-processors we engage may also change. We will endeavour to provide our Subscribers with notice of any new Sub-processors to the extent required under the Terms of Service, along with posting such updates here. Please check back frequently for updates.
