• STEM
  • DoodleMaths and DoodleTables
  • Coding
  • STEM Connect
  • Literacy
  • DoodleEnglish and DoodleSpell
  • Time for Phonics
  • DreamBox Reading Plus
  • Curriculum
  • Espresso
  • Health and Relationships
  • Augmented Reality
  • School Success Advisors
  • Success Webinars
  • School Success Stories
  • Classroom Connect
  • Help Centre

Sub-processors

Current as of March 24, 2023

 

Discovery Education may engage and use data processors with access to certain Subscriber Data (Sub-processors) to support the delivery of the Services. This page provides important information about the identity, location and role of each Sub-processor.

Sub-processors for Discovery Education Experience, Espresso, Coding, Health & Relationships and STEM Connect

Sub-processor Name

Purpose of Processing

 Country location(s) of Processing

Infrastructure Providers

 Amazon Web Services, Inc. Hosts Discovery Education Experience UK
 Hound Technology, Inc. d/b/a   Honeycomb.io Troubleshooting service issues US
 MongoDB, Inc. Cloud document database platform UK
 New Relic, Inc. Service issue identifier and resolution tool US
 Snowflake, Inc. Data warehousing EU, USA, Canada

Customer Support

 Salesforce.com Inc. (CRM) CRM platform USA
 Zendesk, Inc. Helpdesk support USA
 Zoom Video Communications, Inc. Video and online meeting platform USA

Communication Platforms

 Gainsight, Inc. Customer success software USA
 Salesforce.com Inc. (Pardot) Email platform USA

Data Tools

 Google, LLC Google Analytics platform USA
 Looker Data Sciences, Inc. Business intelligence tools UK, USA, Canada
 Pendo.io, Inc. Data analytics software USA
 Segment.io, Inc. Customer data platform USA
 Widgix, LLC dba Alchemer Customer survey software USA

Service-related Providers

 Ably Real-time Ltd Realtime collaboration technology provider EU
 Buildscale, Inc, dba Vidyard Online video platform USA
 Pusher Ltd.  Realtime collaboration technology provider USA

 

Sub-processors for DoodleLearning
Sub-processor NamePurpose of ProcessingCountry location(s) of Processing
Infrastructure Providers
 Amazon Web Services, Inc. Hosts DoodleLearning Experience UK
 Snowflake, Inc. Data warehousing EU, USA, Canada
Customer Support
 Intercom R&D Unlimited Company Customer service software (online chat and   communication) Ireland (EU), UK
 Pipedrive UK Ltd CRM platform EU, UK, USA
 Salesforce.com, Inc. CRM platform UK, USA
Communication Platforms
 Aircall SAS Online telecommunications provider USA
 Twilio Inc. (Sendgrid and Video) Email and video communications platforms Ireland (EU), USA
Data Tools
 Google, LLC Google Analytics platform USA
 Looker Data Sciences, Inc. Business intelligence tools UK, USA
Typeform, S.L. Form building platform EU, USA
Service-Related Providers
 Microsoft Power Apps Task automation software USA
 Slack Technologies, LLC Internal communications tool UK, USA
 Stripe Payments Europe, Limited Secure online payments platform Ireland (EU), UK, USA
 Zapier, Inc. Task automation software USA

From time to time, we also use software developers and consultancy firms that, in the course of providing services, may be able to access Discovery Education’s systems and incidentally see Personal Data.

 

Discovery Education Affiliates

 Affiliate Location of Processing
 Discovery Education, Inc. USA

Updates

As our business grows and evolves, the Sub-processors we engage may also change. We will endeavour to provide our Subscribers with notice of any new Sub-processors to the extent required under the Terms of Service, along with posting such updates here. Please check back frequently for updates.

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